Privacy Policy

Q: Use of Information Collected

Hustle Hard Racing LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://hustlehardracing.com/

Hustle Hard Racing LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Hustle Hard Racing LLC does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

Hustle Hard Racing LLC may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

Hustle Hard Racing LLC may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Hustle Hard Racing LLC and/or our website;
  • Maintain, safeguard and/or preserve all the rights and/or property of Hustle Hard Racing LLC; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of https://hustlehardracing.com/ and/or the general public.
Children Under Age of 13: Hustle Hard Racing LLC does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Q: Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to info@hustlehardracing.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Q: Security

Hustle Hard Racing LLC shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control. The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Q: ONLINE PRIVACY POLICY AGREEMENT

Hustle Hard Racing LLC, (HHR Performance), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Hustle Hard Racing LLC of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards. THEREFORE, this Privacy Policy Agreement shall apply to Hustle Hard Racing LLC (HHR Performance) , and thus it shall govern any and all data collection and usage thereof. Through the use of https://hustlehardracing.com/ And hhrperformance.com/ you are herein consenting to the following data procedures expressed within this agreement. Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address,
  • billing and/or credit card information etc., which may be used when you purchase products
  • and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies,
  • third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Q: Changes to Privacy Policy Agreement

Hustle Hard Racing LLC reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at https://hhrperformance.com/, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Hustle Hard Racing LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Q: Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us: If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address:

  • Email: info@hustlehardracing.com
  • Telephone Number: 2082782741
  • Mailing Address:
  • Hustle Hard Racing
  • 120 East Lake Street
  • Suite215
  • Sandpoint ID 83864

Q: Links to Other Web Sites

Our website does contain links to affiliate and other websites. Hustle Hard Racing LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by HHR Performance to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a HHR Performance brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from HHR Performance, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that HHR Performance offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. HHR Performance takes great pride in having you as a customer and we will ensure your privacy as a customer. HHR Performance does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

hhrperformance.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

HHR Performance seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

HHR Performance reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at HHR Performance, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to Info@HHRPerformance.com.

We are confident that your visit to HHR Performance is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 208-278-2740.


Shipping & Returns

Q: When I receive delivery, what if something on my order is damaged?

It is very important to look for any damages to the outside of the boxes upon your delivery. If any damages are visible, mark this on the shipping paperwork the driver has and be sure they sign and give you a copy (do not refuse any damaged items). Many times the contents will not be damaged even if the box is, but if you find any parts of the contents to be damaged, please report it immediately to Hustle Hard Racing via email at sales@hustlehardracing.com. You will have 5 days from the day of delivery to report any damages.

Q: What is your return policy?

HHR Performance wants you to be happy with your purchase. If you wish to return a product, please contact us at info@hustlehardracing.com. Products must be in their original packaging and still have their tags in intact. There is a 15% restocking fee for all items. This Excludes any Special Order Items Which we cannot Accept returns.Inc.. Spidi Custom Suits, Bike specific Quick Change Kit’s, Carbonin Graphic kits Special order Carbonin Products. Special Order Exhaust Systems or wheels or any other special order item

Q: What if something on my order is out of stock?

In some cases, there will be certain items out of stock. If this is the case, we will notify you and let you know when it will be in stock. You will have the option to:

  • Ship all in-stock items right away and the out-of-stock item(s) when they come in.
  • Wait until all items are in, then ship as a complete order
  • Cancel the out of stock item(s)

Q: What if I need my parts sooner? Can I expedite shipping?

Absolutely. While there may be additional charges for expedited shipping, Hustle Hard Racing is committed to getting the right part to you as soon as possible. Our goal is to keep costs low. Any additional charges are based entirely on shipper calculated rates.Please contact us at sales@hustlehardracing.com if option is not available in checkout

Q: Warranty

Hustlehard Racing llc does not offer any warranty implied or otherwise for products sold. Any warranty offered is that of the manufacturer of the product(s) being sold by us. Any product descriptions given by us on our website or other social media are for reference only and do not form any guarantee. Customers should rely on the manufacturer's specifications, reference material and warranty only. The customer thereby accepts that in purchasing any products from Hustlehard Racing LLC, all product warranty is the sole responsibility of the manufacturer. Hustlehard Racing LLC will do everything it can to assist you with any warranty claim that you may have. Your satisfaction is our top priority. Where a Customer experiences a fault with a product it can be returned to HustleHardracing LLC, subject to our returns policy above. This disclaimer does not affect the terms of any manufacturer's warranty that they have offered.

Q: How do I track my order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Q: Do you ship outside of the United States?

Yes we ship via DHL which offers full tracking and a fast 2 day service, We also Ship through USPS for international which is a lower cost but longer shipping time than DHL

Q: Do I need to be home to accept my delivery?

It is important for us to make sure you get your products safe and sound so we ship all shipments with insurance. You will be provided with Tracking information upon shipment so you will know exactly when to expect them. In Most cases a signature will be required for safety and Fraudulent reasons

FAQ

Q: Is my credit card information safe if I place an order online?

Have no fear as we use the best data security and encryption methods, provided by Comodo Security. To make sure your information stays private and safe! For information on Comodo, you can visit their site here: Comodo Security

Q: I placed an order and then my parts went on sale, can I get the new discount?

While we would love to honor all discounts all the time, many of the discounts offered during sales are issued directly from the manufacturer and are only valid for orders placed during the advertised sale dates. The manufacturers have very strict policies about discounts only applying to orders placed during these times. We often have no prior knowledge of the discounts that will be available until they are posted on the website so because of this, we are not able to honor discounts for current sales on past orders even if the order was just placed or has not shipped yet. Orders that are cancelled because current sale discounts cannot be applied may be subject to restocking fees and/or initial and return shipping charges (if the order has already been shipped and is in transit). If you wish to return an order that has already been delivered, our normal return policies would apply.

Q: How can I pay for my order?

We accept MasterCard, Visa, Discover, American Express, PayPal

Q: Do you Price match?

Just provide us a link to the item on sale.Or a Screen Shot of your shopping Cart. We only price match other US retailers. .

Q: I’m not sure if this is the right part for my bike and need advice, who do I ask?

We make it a priority to help our customers find what they need for their application so they get it right the first time. Email us at info@hustlehardracing.com for any advice or questions you may have and we will help guide you to a proper solution for your scenario based on our years of riding and racing experience.( WSM we want live support so we could say We are available through our live support to answer technical questions)

Terms and Conditions

Q: YOUR ORDER

1. When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

2. We will endeavour to fulfil your entire order prior to dispatch, (this may encounter some manufacturing time) unless otherwise instructed any items placed on back order will be supplied as soon as available, unless cancelled by the purchaser.

3. We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

4. If you are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Q: WAIVER

Failure by Hustlehard Racing LLC to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

Q: SHIPPING, CUSTOM DUTY & SALES TAX DUTY

1. All orders received by us are shipped subject to availability.

2. We reserve the right to ship products at a later date where the product ordered is not in stock at the time of purchase.

3. We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control.Such as Mother nature ,shipping delays due to storms or bad weather. If such disruption occurs, you will be offered delivery via an alternative delivery or fulfilment company.

4. The Customer is responsible for, and will indemnify and hold Hustle hard Racing LLC (hhr performance) harmless from, any applicable sales, use or other taxes or federal, state or local fees or assessments associated with the order. Customer must claim any exemption from such taxes, fees or assessments at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax or fees or assessments is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of Hustle hard Racing's costs of collection, including court costs, filing fees and attorney's fees.

5. If you are ordering a product from outside the USA the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore, your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs. Overseas shipping will be charged at either actual weight or volumetric weight (whichever is the greater).

Q: SEVERABILITY

The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

Q: RETURNS & REFUNDS Privacy Policy

1. customer satisfaction is our number one priority, that’s how we retain our loyal customer base. If any item that you buy does not meet expectations, then see below for our simple returns and refund policy. However, to exercise this right you must notify us in writing, via email within 14 working days from the day after you receive your goods.

2. As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

3. No right of cancellation, refund or return exists once you have used your product, unless the product is defective and you are returning it for this reason.

4. Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

5. No right of cancellation exists for personalised goods or special orders.

6. Please observe the following procedure for all returns to us:

a) On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

b) If you are returning your product because it is defective, please state the defect or defects via email at info@hustlehardracing.com

c) Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately, we will be unable to issue a refund where the product is in an incomplete state.

7. If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed, you should ensure that the returned product is adequately packed for shipment back to use.

8. You are responsible for paying any postage or shipping costs incurred when returning the product.We Advise you to insure it for it’s worth

9. We recommend that all returns be sent by signature required, so that a record of the return is available for you.

10. We will not issue refunds for any items lost or stolen in transit to us.

11. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

12. If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

13. Important: Please do not abuse this policy by ordering multiples of the same or similar items with the intention of returning the majority of the order. We can provide assistance choosing the right size etc., so please contact us and we will be happy to help you with your choice!

14. There is a 15% re-stocking charge on any products returned that are not deemed faulty and that are in their original packaging and/or tags intact.

CUSTOMER COMPLAINTS

We endeavour to respond to all customer complaints or queries as soon possible. Email us at sales@hustlehardracing.com for your concerns

Q: PRODUCT PRICING AND TITLE

1. We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.

2. We reserve the right to alter all product pricing without notice.

3. Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

Q: PAYMENT SECURITY

The payment site uses Secure Sockets Layer (SSL) to ensure secure transmission of your personal data. You should be able to see the padlock symbol in the status bar on the bottom right hand corner of the browser window. The url address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted or scrambled and then decrypted or unscrambled at the receiving end. This will ascertain that data cannot be read during transmission.

Q: LIMITATION OF LIABILITY

Under no circumstances shall Hustlehard Racing LLC, its Officers, Directors, Employees, Shareholders, Affiliates or its licensors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, this site or from products purchased by Customer. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Hustlehard Racing LLC has been advised of the possibility of such damage. Hustlehard Racing LLC will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

Q: LICENCE

1. Hustlehard Racing LLC grants you a licence to access the content, information and services contained within it’s website for personal use only.

2. This licence allows you to download and cache (using your browser) individual pages from our website.

3. This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

4. Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

5. Our website cannot be placed within the frame-set of another site.

6. Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

7. The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

COPYRIGHT

1. All content, databases, graphics, buttons, icons, logs, layouts and look & feel are the copyright of Hustlehard Racing LLC, unless expressly acknowledge as otherwise.

2. The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

Q: EVENTS OUTSIDE OUR CONTROL

Hustlehard Racing LLC shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

Q: ENTIRE TERMS & CONDITIONS & CHOICE OF LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Idaho, excluding its conflicts of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms of Use or your use of this site shall be filed only in the state or federal courts located in the State of Idaho, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Q: DEFINITIONS

1. The Company/Seller/We/Us shall mean Hustle Hard Racing LLC, 120 East Lake Street, Suite 215, Sandpoint ID, 83864 USA, hereinafter referred to as Hustle Hard racing.

2. Any reference to You/Buyer/Purchaser shall mean any person, sole trader, and partnership, business that buys or has agreed to buy our goods.

3. Conditions shall mean these Conditions of Sale.

4. Goods shall mean items of any nature that the Purchaser buys or has agreed to buy from the Company.

Q: CUSTOMER INFORMATION

1. You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2. You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

3. As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that our customer account username and password or other details have become known to a third party, you should inform us immediately.

4. Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use by children.